Grievance & Complaints Procedure

Urth is committed to ensuring that all stakeholders, including customers, employees, suppliers, and community members can safely and confidentially raise grievances or complaints about our products, services, conduct, or impact.

How to Submit a Grievance or Complaint

• Please use the contact form and select “Grievances and Complaints” as your reason for getting in touch. Alternatively, you may email us at support@urth.co
• Your grievance or complaint will be acknowledged within 5 business days.
• Your submission will be handled confidentially and fairly by the appropriate manager or leadership team member.
• We will review the issue and keep you informed of progress and the steps being taken to address your concern.
• You will receive a written response explaining the outcome and any actions taken.

Our Commitment to You

• All grievances and complaints are handled confidentially and without any retaliation for raising concerns in good faith.
• We are committed to resolving all matters promptly and fairly.

If you have any questions about this procedure, please contact us at support@urth.co